INBOUND CALLS
INBOUND CALLS – MADE BY CUSTOMERS, PARTNERS TO THE COMPANY
Inbound services performed by a Call Center include all the activities that involve the management of calls received by a company from customers, business partners, etc. These activities can be performed by activating services such as:
- Information lines;
- Hotline;
- Help Desk;
- Green numbers;
- Order line;
- Interactive Voice Response;
- Secretariat and telephone exchange.
Technical assistance service involves solving common problems, in the daily use of different equipment or software applications, or it deals with more complex calls, which require specialized knowledge in different fields: IT, mechanics, networking, etc.
The call to a toll-free number is free 24/24, offering customers the opportunity to express their opinions, to request information about the company, products, etc. or even to order certain products by phone.
It involves the activation of an automatic response on several levels, which ensures customers direct access to the service they need.
Allows orders to be taken over the phone.
Telephone line active 24/24 to signal different situations, problems, emergencies.
Telephone line dedicated to providing specific information.