OUTBOUND CALLS
OUTBOUND CALLS - MADE FROM THE COMPANY TO CUSTOMERS, PARTNERS, ETC.
Outbound services performed by a Call Center include all activities that involve the use of interactive communication methods with customers via the telephone. These procedures allow the precise targeting of certain customers, in a quick manner and at lower costs than contacting directly through sales agents.
Promotions and personalized telephone sales of the company's products or services, using databases and filtered samples. This type of service allows managing contacts with current or potential customers and identifying purchase intentions, communicating specific information about the company's offers, supporting the commercial network with valuable information and activating new customers.
It allows obtaining a constant flow of confirmed and qualified appointments, through the online agenda, managed by call center operators. The stages of this service:
Target segmentation based on different criteria;
Designing the questionnaire and drafting the communication plan;
Activation of the online agenda for each commercial agent;
Contacting by phone, sending any documentation and planning meetings;
Confirmation of appointments;
Elaboration of detailed reports of campaign results and meetings;
Feedback from agents.
Personalized service for companies that offer financial services, which involves the positive resolution of the problem of insolvent credit, using filtered telephone contact, with calling and re-calling in the most opportune time intervals so as to obtain credit recovery, maintaining or regaining the client.
Periodically updated and supplemented databases are necessary for carrying out the sale-purchase processes in the best conditions. They allow the identification of potential customers and the observation of their buying behavior, in order to make them business proposals and offers in accordance with their needs and requirements.
You always need to know if your employees respect the company's mission, work procedures, ways of approaching customers. A business grows or dies based on the quality of service provided by its employees. Through this service, you ensure that your employees are the ones that your business and your customers need.
Email advertising, also known as direct mail, represents the delivery of advertising materials to customers (who have previously requested this), the sending of promotional offers, newsletters or any other method of electronic correspondence.